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New Clients

As a new client of our animal hospital in Richmond Hill, you can expect our full attention to your pets’ needs.  Our service will be provided with courtesy and respect.

New clients are required to pay a non-refundable deposit of $148.00 (the cost of a new patient exam) when booking their first appointment.  This is to hold the spot and will be deducted from the bill on the day of the visit.  We hope that this will eliminate the amount of “no shows” we have been experiencing, which is especially frustrating when we are turning away sick animals that could have used the spot.  Your cooperation and understanding is very much appreciated.

When you arrive for your appointment, you will be greeted warmly, and we will escort you into an examination room as soon as we have one available.  Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

A veterinarian will see you to examine your pet, answer your questions and plan further diagnostics or treatment as necessary. Our client care specialists will handle billing and schedule any needed follow up.

24-Hour Cancellation Policy:There will be a fee of $50.50  for any missed appointments, or cancellations made with less than 24-hours notice of the scheduled appointment.   For surgeries this amount is $150.00

Secure Carrier:We require all pets to arrive in SECURE CARRIERS or on  a LEASH.  This ensures safety for your pet while inside our facilities.

We are excited to meet you and your human and animal family members!

Click here to contact us.

We look forward to meeting you and your pets!